Frequently
Asked Questions
Note: Click on any 'question' to get to the
corresponding 'answer.'
To return to this page from any 'answer,' just press the 'Back'
key (on your browser).
All of our prices are in Canadian
dollars!!
How do I
convert Canadian
Dollars to my currency (e.g. USA)?
Why do you need my USA SSN / EIN to ship my order?
What are the
methods of payment?
When
do you process my credit card charge?
Is sending my credit card information secure
with regular e-mail?
What are the Shipping
& Handling charges?
How
can I get FREE Shipping & Handling?
What do you mean by 'OVER-SIZE' products?
How do I reduce my shipping costs by ordering 'LETTER-SIZE Shipping' products?
What is
the difference between a 'Bill To' address and a 'Ship To'
address?
When can I expect to receive my order?
How do I know that you received my internet order?
What
is your "No
Risk, 100% Unconditional Money-Back Guarantee?"
What are your 'return/exchange policies?'
How
do I receive a 10%
Volume Discount?
How
do I use a 'Promotion #?'
What is your 'privacy policy?'
I
would like to know a little more about CanadianMoose.com.
Where are you located?
I would like to talk to a real person. What is your telephone number?
How do I contact
you?
How
can I get on your e-mailing list?
Do you
provide product samples or free items?
Do you give donations/funding/sponsorships?
Do you sell at wholesale?
Do you have a paper catalogue?
Do you have
gift wrapping available?
Do you have any comments from other customers?
What
new products have you recently added?
What is specially
priced ("on sale") today?
Do you have a 'links'
section?
How do I find out about "Roots" clothing?
I would like a quote on specific items that are not on your website. Is that possible?
How do I search for products by occasion
/ season?
How
do I search for products by product
name (alphabetically)?
What
are the symbols you use for dimensions and units of measure?
How
do I convert units of measure (e.g. Imperial to Metric)?
Do you have any information on the moose (the animal)?
Is there a list of your vendors?
I
am a vendor/artisan/craftsman. How do I get you to include my
products here?
Why do
some of your pages take
a long time to load?
How
do I 'bookmark' a page?
How do I make
sure I am getting the latest version of your web site?
How
do I tell what pages are accessible from any specific page?
Custom quotes
We CAN do custom quotes for specific items that we do not have on our web
site. Quoted prices are guaranteed for 30 days from the date the quote was
given.
Miscellaneous web site stuff
Why do
some of your pages take
a long time to load?
Please be patient, some of these web pages may take a moment to load as each page
contains a lot of information (graphics/pictures, text/information, etc.). Our pages are best
viewed with a download speed of 28.8 kbps and higher.
How
do I 'bookmark' a page?
To
'bookmark' any page, just hit 'Ctrl' and then 'D' (when you are on the desired
page).
How do I make
sure I am getting the latest version of your web site?
Just hit 'Reload' or 'Refresh' to find out what's
new on any page (just in case your browser does not refresh automatically).
How
do I tell what pages are accessible from any specific page?
On any specific page, see the list of pages, just under the 'page title'.
This list will show which other pages are accessible. This list may
be found on most pages (only if there are sub-pages, for the page you are on).
What
are the symbols you use for dimensions and units of measure?
| Symbol | Dimension |
| H | height |
| W | width |
| L | length |
| Dp | depth |
| Th | thickness |
| D | diameter |
| OD | outer dimensions |
| Wt | weight |
| Symbol | Unit of Measure |
| lb | pound |
| oz | ounce |
| gal | gallon (Imperial) |
| ' | feet |
| " | inch |
| mm | millimeter |
| cm | centimeter |
| ml | milliliter |
| g | gram |
Click here to convert to a different unit of measure (e.g. Metric to Imperial).
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