(always hit 'Reload' or 'Refresh' to make sure you get the latest update)
*****
PLEASE, PLEASE, PLEASE do not telephone us and do not e-mail us to check on the status of your EXISTING order!!! Every phone call or e-mail we have to respond to takes away valuable time that could be used to process the orders in hand (and possibly delays the delivery of YOUR order).
To keep posted on the status of all
orders (including yours),
please see the details below.
Thank you.
2005/11/17
* * * * *
Click here to 'track' your order
* * * * *
Remember, this page is:
www.CanadianMoose.com/moosemugsstatus
* * * * *
Please open all of your Moose Mugs (and Punch Bowl Antlers) as soon as you receive them. Damages must be reported within 48 hours of receiving shipment. After 48 hours, we will not provide replacements/refunds for Moose Mugs or Punch Bowl Antlers that are damaged. Please retain all original packing materials and boxes provided. They may be needed for inspection by the shipping company.
BROKEN MOOSE
MUGS or PUNCH BOWL ANTLERS
If you have received your order and the Moose Mugs or Punch Bowl Antlers are broken/damaged, click here.
* * * * *
EXISTING ORDERS STATUS
This page will be used to show the status of your existing order
(based on the date your placed the order) and to give you general information updates,
when necessary. If you have placed an order
and need to know the status of it,
check back here for status updates/broadcast messages. This will keep our phone lines and e-mail
in-basket clear and will also keep you updated properly. Thank you!
TRACKINGTo track the status of your existing order, you need to remember the date you put your order in on. Using that date, compare it against the following:
For , we are now
FINISHED processing (packaging and shipping) orders that have been PAID and were placed:
up to and including *CURRENT*
(some courier charges still outstanding - will be processed shortly)
(status last updated: 2008/01/22 - see 'Updates/Notices' (below) for details, IF ANY EXIST)
Thank you for your patience - we fill these orders as quickly as we can!
* * * * *
CANCEL YOUR ORDER
Due to any delays in getting these orders out, we need to know if you
would like to cancel your
order. Please see "CONTINUE"
or "CANCEL" (below) for more details. We apologize
for any inconvenience this may have caused.
* * * * *
UPDATES / NOTICES
(please keep checking back here for updates)
(2008)
Friday, 2008/01/04: Happy New
Year! With all the crazy weather over the last few weeks, the delivery of
the Moose Mugs continues. Thanks for your patience and thanks for your
patronage in 2007. Have a great day!
Dan, CanadianMoose.com
(2007)
Friday, 2007/12/21: Merry
Christmas! Hope you all enjoy your Moose Mugs! Let us know if there
is any thing we can do for you. See you in the New Year!
Dan, CanadianMoose.com
Friday, 2007/12/14: As of today,
any new orders may not be delivered in time for December 24th. Even
though FedEx Ground may have Saturday, December 22nd and Monday, December 24th
deliveries, we can't guarantee any delivery date. Sorry for any
inconvenience this may cause.
As our Moose Mugs are shipped from San Diego, California, the western states
have a few days 'grace' for delivery.
If you would like your order to go with FedEx Express, there is a reasonable '2
Day' service. For 2 - 4 mugs, the '2 Day' service would be CDN$64.00
extra (higher for Hawaii or Alaska).
Thanks and have a great day!
Thursday, 2007/12/06: We are in the final stretch for Christmas. For any hope of having these delivered by Christmas, USA customers will have to order by Friday, December 14th. Don't wait too long!
Saturday, 2007/11/03: Thanksgiving is just around the corner - please get your order in early. Have a great day!
Thursday, 2007/08/16: We hope you are all enjoying your summer! Things are starting to heat up, with the Moose Mugs. Please order early so you are not disappointed at Christmas time. Thanks!
Tuesday, 2007/03/27: We still
have a few courier charges to process and we will get to these charges
soon. Thanks for your patience, as always.
Now is a good time to order your Moose Mugs for your spring/summer
occasions. We will be closed during the month of July so get your orders
in before then. Thanks and have a great
day!
Thursday, 2007/01/04: Happy New Year! The Christmas season came and went and our wonderful glassblower kept right up with the demand. Thanks for your patience in us getting the billing and paperwork out (still some invoices to be sent!). We will continue to fill orders as we receive them and we are looking forward to the 'off season' to look at new options (shooter glasses, shot glasses, maybe even plastic Moose Mugs). We will keep posting updates here. Have a great day!
(2006)
Friday, 2006/12/22: We will
continue to take and fill orders over the holidays. Stay tuned for the new
Moose Mugs 'shot' glasses and Moose Mugs 'shooter' glasses next year!
Have a very Merry Christmas and a wonderful New Year! Stay safe!
Dan, CanadianMoose.com
Monday, 2006/12/18: In most cases (unless your USA destination is on the west coast), any orders placed from today (Monday, the 18th) on will probably be delivered after the 25th of December, 2006. Sorry for any inconvenience this may cause. We will continue to fill orders as quickly as we receive them, through into January, taking only a couple days off for Christmas and New Year's (where possible). Thanks for your patience and understanding. Please have a wonderful and safe Christmas and holiday season and keep those orders coming!
Friday, 2006/12/08: If
you order by Thursday, December 14th, 2006, in most cases, the Moose Mugs will
be delivered by the 24th of December, 2006.
For USA destinations that are in or closer to California, you may have a couple
extra days to order. Don't wait too long! Sorry, but we cannot
guarantee any delivery date.
Saturday, 2006/12/02: We are well into the Christmas swing now! We have our original glass Moose Mugs in stock and they can be out to your place in only about 8 days. Please don't leave ordering until the last moment as things get very busy in the next couple of weeks. As always, thanks for your continued support of our original products - we will do our best to keep bringing you the best Moose Mugs we can. Have a great day!
Wednesday, 2006/11/01: The Moose Mugs and Punch Bowl antlers are moving well. USA Thanksgiving is November 23rd (our Canadian Thanksgiving was in October) - order your mugs by November 13th to get them in time. Also, Christmas is just around the corner so order early!!! As with all previous years, we will sell out before Christmas!!
Sunday, 2006/10/08: Other poor Moose Mug 'copies' have begun to turn up. Please click here for our thoughts on these copies. If you're the original, you can count on being copied. Don't be fooled, though - there is only 1 original artist and he makes our CanadianMoose.com Moose Mugs.
Monday, 2006/09/18: The Christmas
rush has begun! To avoid disappointment, please get your order in early.
The Punch Bowl Antlers are proving to be very popular. Get a set to
match your Moose Mugs!
Tuesday, 2006/08/15: The Moose Mugs are already starting to move. Don't miss out for Christmas this year. Order early!!! As with all previous years, we will sell out before Christmas!!
Saturday, 2006/07/29: The matching Moose Mugs Punch Bowl Antlers are now ready to go!!! Click here for all the details. Have a great day!
Saturday, 2006/07/15: We will have the punch bowl antlers ready to go by August. Click here for the initial details. Hope you are enjoying your summer!
Tuesday, 2006/06/06: We now have
a good supply of Moose Mugs ready for the summer. Most orders can be
filled the next day. If you are going to be ordering for Christmas 2006, please get your order in early.
By the end of June, we will have the punch bowl antlers ready to
go. The prototypes look and work great - we are just working out the final
details. Please keep checking back for updates. Have a great day and a wonderful summer!
Monday, 2006/01/30: We have now
caught up on our Moose Mug orders. Thanks for your patience! We will
be building up a small stock of Moose Mugs so that any orders made over the next
few months should be able to be shipped within a couple days of ordering.
If ordering for Christmas 2006, please get your order in early.
This summer, we will be trying to get the punch bowl antlers ready.
We have had initial discussions regarding plastic versions of the Moose
Mugs but that is still up in the air. We are also discussing the matching
'wildlife' animal mugs, to complete a set (with the Moose Mugs).
More on all of this will follow in the next few months. Please keep
checking back for updates.
Thanks and have a great day!
Friday, 2006/01/06: Happy New
Year! We were overwhelmed with Moose Mug orders before Christmas - our
glassblower continues to fill these 'pre-Christmas' orders. We truly
apologize for the
delay and we thank you for your patience. We are hoping to be caught up by
the end of January/early February.
When you receive your mugs, we think you will agree with us that it was well
worth the wait!
Orders for destinations in Canada: we still have a few Moose Mugs in
stock in Calgary, Alberta, Canada. They can be shipped out usually the next day so if you
want your Moose Mugs delivered to somewhere in Canada, please get your order in quickly!
Have a great day!
(2005)
Friday, 2005/12/30: We will continue to fill Moose Mug orders until we are caught up. Sorry for the delay and thanks for your patience! Belated Merry Christmas and Happy New Year to all!
Sunday, 2005/12/04: We are filling Moose Mug orders as fast as we can - thanks for your patience!
Friday, 2005/12/02: As of 2:00pm MST, any new orders for the Moose Mugs will probably not be produced in time for a December 25th, 2005 delivery. We apologize for any inconvenience this may cause.
Friday, 2005/11/04: We are processing Moose Mug orders as they arrive - get yours in early to avoid any disappointment!
Friday, 2005/10/28: An Advent House/Calendar
will be up for auction on eBay,
on Monday, October 31st (for 10 days only)!!
(click here for details!)
Wednesday, 2005/10/26: We now have a Moose Mug gift basket available - very cool! Click here for all the details!
Thursday, 2005/09/08: We have put a couple of Moose
Mugs on eBay, as many of our customers have suggested that. You can buy Moose Mugs here or you can make a bid for a set of 2 on eBay!
Just click on the banner at the top of this page to get into eBay
and then search for "Moose Mugs."
Once we get
our eBay 'feedback rating' up to the required level, we will be looking at opening an eBay
'store'. Stay tuned!
Tuesday, 2005/09/06: The kids are back to school!! Slow down and save a life!
Tuesday, 2005/08/16: We are back in the office, after our wonderful summer holidays. We are now gearing up for Christmas so please get your Moose Mug orders in early!
Thursday, 2005/07/14: As we are now shipping the Moose Mugs out of the USA, our shipping rates, to international destinations, have decreased considerably. Please click here for our new international rates.
Friday, 2005/06/24: We are now caught up on back orders and are building up a little inventory for the summer. Based on this, new orders will usually ship the next day - get your order in soon! Avoid the Christmas rush!
Wednesday, 2005/06/15: The new "Moose Mugs 2" are starting to ship today. We are filling existing orders as quickly as we can - sorry for the wait. Once you see the new product, we believe you will think it was well worth it!
Friday, 2005/05/13: As of June 20th, 2005, we will start shipping our new model "Moose Mugs 2." We are currently taking orders. Don't delay - get yours in today!
* * * * *
"CONTINUE" or "CANCEL"
If you would like to 'cancel' your order, because it could not be delivered in
time, we fully understand. You can contact
us with the following details:
0. Your "Order #" (if we provided one for you). If we did not provide you with an "Order #", then send us the following information:
1. The date you placed the order (guess as close as you can if you don't have any record of the date)
2. The name (usually yours) used to place the order. We build our "Order #s" using the date and the initials of the person placing the order.
3. How many Moose Mugs you ordered?
By supplying us with this information, we can find your details more easily and then make sure to cancel your order promptly. We apologize, in advance, for any inconvenience this situation may have caused.
050714/4056-050820/4100-050909/4138-051006/4196
051117/4695-051218/7168-060106/8742-060729/9279-061222/10304-070226/10473
070816/10615