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Orders Unwanted
Because of our No
Risk, 100% Unconditional Money-Back Guarantee, if you are not completely satisfied with your order, you may return
it
for a refund,
a credit, or an exchange of equal value from
other products available on our website. The return of
custom and made-to-order products is subject to the prior approval and
"returned goods policy" of the manufacturer (our vendors). Note: Due to obvious hygienic
reasons, there is no return on apparel that has been worn.
Due to obvious hygienic reasons, there is no return on Eggnog
Cups / Moose Mugs that have
been used.
If you wish to make a return, simply contact
us at once to obtain an unwanted order "Return Authorization # (RA#)"
(please let us know a few of the details about the order and include your original "Order #" so we can look back into our
records). Once we have
sent you an "RA#" (by e-mail), just send your return
back to us. We will not accept any returns which have
not been assigned an "RA#".
IMPORTANT: If you are in the USA, when
mailing the package back, make sure to mark the package as 'CANADIAN
GOODS RETURNING' and please declare a
minimal value of CAD$5.00.
This helps avoid any unnecessary brokerage fees
charged (by Canada Customs) when these products come back into Canada. Any
brokerage fees incurred, due to failure to declare the value as CAD$5.00,
will be charged back to the customer. Please ship back as 'surface'
(ground) service to help reduce costs. Do not insure the package for any
amount over CAD$5.00
because that will nullify the CAD$5.00
declaration (above). Do not mark the package as 'Fragile' - that just
gives the shippers a target!!
Click here for our address.
After we receive your return intact, we will gladly issue you (your
choice of) a refund,
a credit, or an exchange of equal value from
other products available on our website, for the total product purchase price of
the returned order. The
shipping cost of returning unwanted orders is the responsibility of the customer.
Note: Unfortunately, we cannot reimburse you for the original shipping charges.
For those items marked as 'FREE SHIPPING', the shipping cost portion of the
total purchase price cannot be reimbursed.
To insure that your return makes it back to us intact, please
re-wrap the product(s) carefully, to make sure they don't get damaged during
transit.
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