We will not accept any returns which have not been assigned an "RA#". Please read on.
Was your order damaged in transit? - click here.
Did we send you an incorrect order? - click here.
Was the product you received defective?- click here.
Did you receive your order but you would like to return it? - click here.
Orders Damaged in Transit
Please open your order immediately in the presence of the shipper. If you receive an
order that has been damaged, please fill out a
damage claim form with the shipper and then contact
us at once (please let us know a few of the details about the order and
include your original "Order #" so we can look back into our
records). Please retain all original packing materials and container
provided - they may be needed for inspection by the shipping company. We will inform you on how your order will be
replaced.
Damages must be reported within 48 hours of
receiving shipment.
Incorrect Orders
If we have inadvertently sent you the wrong product(s), we apologize!
Please contact
us at once to obtain an incorrect order "Return Authorization # (RA#)"
(please let us know a few of the details about the order and include your original "Order #" so we can look back into our
records). Once we have
sent you an "RA#" (by e-mail), just send the incorrect product back to us.
IMPORTANT: If you are in the USA, when mailing the package back, make sure to mark the package as 'CANADIAN GOODS RETURNING' and please declare a minimal value of CDN$5.00. This helps avoid any unnecessary brokerage fees charged (by Canada Customs) when these products come back into Canada. Any brokerage fees incurred, due to failure to declare the value as CDN$5.00, will be charged back to the customer. Please ship back as 'surface' (ground) service to help reduce costs. Do not insure the package for any amount over CDN$5.00 because that will nullify the CDN$5.00 declaration (above). Do not mark the package as 'Fragile' - that just gives the shippers a target!!
Click here for our address.
You will be reimbursed for the cost of returning the product to
us (by 'surface') and you will not be charged for the shipping costs to get the correct product
back to you. To insure that your return makes it back to us intact, please
re-wrap the product(s) carefully, to make sure they don't get damaged during
transit.
Defective Product
If the product you receive is defective, we truly apologize!
Please contact
us at once to let us know what the problem is. We will then issue you
a defective product "Return Authorization # (RA#)"
(please let us know a few of the details about the order and include your original "Order #" so we can look back into our
records). Once we have
sent you an "RA#" (by e-mail), just send the defective product back to us.
IMPORTANT: If you are in the USA, when mailing the package back, make sure to mark the package as 'CANADIAN GOODS RETURNING - DEFECTIVE GOODS' and please declare a minimal value of CDN$5.00. This helps avoid any unnecessary brokerage fees charged (by Canada Customs) when these products come back into Canada. Any brokerage fees incurred, due to failure to declare the value as CDN$5.00, will be charged back to the customer. Please ship back as 'surface' (ground) service to help reduce costs. Do not insure the package for any amount over CDN$5.00 because that will nullify the CDN$5.00 declaration (above). Do not mark the package as 'Fragile' - that just gives the shippers a target!!
Click here for our address.
You will be reimbursed for the cost of returning the product to us (by 'surface') and you will not be charged for the shipping costs to get a non-defective product back to you.
Orders Unwanted
Because of our No
Risk, 100% Unconditional Money-Back Guarantee, if you are not completely satisfied with your order, you may return
it
for a refund,
a credit, or an exchange of equal value from
other products available on our website. The return of
custom and made-to-order products is subject to the prior approval and
"returned goods policy" of the manufacturer (our vendors). Note: Due to obvious hygienic
reasons, there is no return on apparel that has been worn.
Due to obvious hygienic reasons, there is no return on eggnog
cups / moose mugs that have
been used.
If you wish to make a return, simply contact us at once to obtain an unwanted order "Return Authorization # (RA#)" (please let us know a few of the details about the order and include your original "Order #" so we can look back into our records). Once we have sent you an "RA#" (by e-mail), just send your return back to us. We will not accept any returns which have not been assigned an "RA#".
IMPORTANT: If you are in the USA, when mailing the package back, make sure to mark the package as 'CANADIAN GOODS RETURNING' and please declare a minimal value of CDN$5.00. This helps avoid any unnecessary brokerage fees charged (by Canada Customs) when these products come back into Canada. Any brokerage fees incurred, due to failure to declare the value as CDN$5.00, will be charged back to the customer. Please ship back as 'surface' (ground) service to help reduce costs. Do not insure the package for any amount over CDN$5.00 because that will nullify the CDN$5.00 declaration (above). Do not mark the package as 'Fragile' - that just gives the shippers a target!!
Click here for our address.
After we receive your return intact, we will gladly issue you (your
choice of) a refund,
a credit, or an exchange of equal value from
other products available on our website, for the total product purchase price of
the returned order. The
shipping cost of returning unwanted orders is the responsibility of the customer.
Note: Unfortunately, we cannot reimburse you for the original shipping charges.
For those items marked as 'FREE SHIPPING', the shipping cost portion of the
total purchase price cannot be reimbursed.
To insure that your return makes it back to us intact, please
re- wrap the product(s) carefully, to make sure they don't get damaged during
transit.
050914/248-051108/270