Shipping & Handling (S&H): Encompasses what is costs to package (time, materials, travel), insure, and ship (mail/postage) your purchase - everything required for a prompt and safe delivery - AS WELL AS what it costs to get your product FROM our vendors to OUR OFFICES. Shipping & Handling is NOT just the postage cost you see on your package.
Orders will be processed upon receipt/verification of payment. For International orders, please expect orders to arrive within one (1) to four (4) weeks. For Canada and the USA, please expect orders to arrive within 10 - 12 days (or sooner). As certain vendors require longer production times, please check on the specific product page to see if your order will take longer to arrive. If you want your order quicker, you can request we use a courier service. You will have to pay the extra costs incurred by using the courier service.
Shipping from Canada takes time: to avoid disappointment, please plan ahead!
"A lack of planning on your part does not necessarily constitute a crisis on mine." (Anonymous)
For some of our products and depending on various special offers we have going, some shipping will be FREE! This offer applies only on regular shipping methods only: offer does not apply on 'rush' shipping, using couriers, or express services. If you need it there quicker than the regular shipping methods allow, there will be extra shipping charges. For those items not marked with "FREE SHIPPING", Shipping & Handling charges will be calculated separately for each destination address. For USA, "FREE SHIPPING" is to the "lower 48" states only. For Canada, "FREE SHIPPING" does not include the Yukon Territory, Northwest Territories, and Nunavut.
Shipping Internationally - Get a 'Shipping & Handling Cost Quote'
For destination countries other than Canada and the U.S.A., shipping costs will vary with destination, size, weight, and method of shipment. Please contact us for a 'Shipping & Handling Cost Quote.' We will get back to you (by e-mail) with the Shipping & Handling costs for the products you are interested in. If you are satisfied with the costs, please just get back to us, and we will direct you on how to make your purchase with our 'Add to Cart' buttons. If we don't hear from you in 2 weeks, we will assume that you are not interested in placing the order and nothing further will be done.
Customs and Import Duties Information
Depending on where we ship our products from (some of our products come from Canada, our Moose Mugs come from the USA), you may be subject to import duties and taxes and brokerage fees, which are levied once your order reaches your country. Additional charges for customs clearance must be borne by you: we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country: you should contact your local customs office, in advance, for further information. Additionally, when ordering from CanadianMoose.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Note: Orders of Moose Mugs and Moose Mugs Punch Bowl Antlers, shipped to Canadian addresses (from California, USA, where they are made), will most likely be subject to import duties and taxes and brokerage fees. We apologize for these fees but we have no control over them.
GST (Canadian Goods and Services Tax)
HST (Canadian Harmonized Sales Tax)
Please note that for any Canadian customer orders (and depending on the destination province), GST (Goods and Services Tax) or HST (Canadian Harmonized Sales Tax) will be added to the order.
PST (Canadian Provincial Sales Tax)
Please note that for any orders shipped within Canada, any PST (Provincial Sales Tax) due is the responsibility of the customer.
We dislike charging you for shipping as much as you dislike paying for shipping. Luckily, some products are small enough and sturdy enough (like some souvenirs and pins) to be placed in an envelope and mailed (usually at a cost of approximately $10.00 for Canada/USA destinations and usually at a cost of approximately $15.00 for international destinations). These products will be marked (throughout our galleries) as 'LETTER-SIZE Shipping.' Note: Even though some products are small enough to fit in an envelope, if too many of that product are ordered, the total order size may be too large to use an envelope. If that is the case, regular shipping rates will then apply.